Customer Service Coordinator (Transportation)

Job Overview:

We are seeking a highly organized and proactive Transportation Assistant to join our team. This role is essential in ensuring smooth daily operations by handling a high volume of phone calls, coordinating with drivers, and providing excellent customer service to parents, schools, and transportation staff. The ideal candidate will thrive in a fast-paced environment, especially during morning peak hours.

Key Responsibilities:

• Handle High Call Volume: Answer incoming calls promptly and professionally during peak morning hours. Address inquiries, provide information, and resolve any issues related to transportation schedules.
• Coordinate with Drivers: Maintain constant communication with drivers to ensure timely pickups and drop-offs. Relay route updates, delays, or adjustments as needed.
• Customer Service: Serve as the main point of contact for parents and school administrators regarding transportation concerns. Provide clear and courteous communication.
• Schedule Adjustments: Assist with last-minute changes to routes, including cancellations, reschedules, and alternative pickups. Ensure all relevant parties are informed of changes.
• Data Entry & Reporting: Maintain accurate records of daily routes, changes, and communications. Use transportation management software to log details and update schedules.
• Problem Solving: Address any unexpected issues, such as delays or vehicle breakdowns, by coordinating solutions with the operations team and keeping parents informed.
• Administrative Support: Assist the operations team with various administrative tasks, including filing, managing schedules, and tracking driver performance.

Requirements:

• Experience: 1-2 years of experience in a customer service or administrative role, preferably in transportation or logistics.
• Communication Skills: Excellent verbal and written communication skills, with the ability to stay calm and professional during high-stress situations.
• Multitasking Ability: Strong organizational skills and the ability to handle multiple calls and tasks simultaneously.
• Tech-Savvy: Proficient in using Microsoft Office, Google Suite, and transportation management software (experience with [Insert Software] is a plus).
• Problem-Solving Skills: Quick thinking and the ability to make decisions on the fly to ensure smooth operations.
• Work Hours: Must be available for early morning shifts (6 AM – 10 AM) and flexible to accommodate potential schedule changes.
• Team Player: Ability to work well with drivers, staff, and parents in a collaborative environment.

Preferred Qualifications:

• Experience working in a transportation or logistics company.
• Familiarity with route planning or fleet management software.
• Bilingual (preferred but not required).